Customer Service

FORDS after-sales team has been providing support to our customers for more than 90 years. This wealth of experience is used to deliver the highest levels of support across our global customer-base

Fords can offer individually tailored maintenance programs, tool unit refurbishment, contract packages plus a comprehensive reconditioning and upgrade program to enable older and less efficient equipment to benefit from modern technology. The company maintains a full spare parts service for all capping press, sealers and third party supplies, all of which is co-ordinated from our Bedford operations centre. In addition, our customer-service help-line is open 24 hours a day to ensure we maintain our speed of response at critical times. Our out-of-hours telephone numbers are listed in our answerphone message on the numbers below

UK Office Hours:
8:00 to 16:30 Monday to Thursday, 8:00 to 13:00 Friday
Telephone: +44 (0) 1234 846600
Fax: +44 (0) 1234 853040
E-mail: service@fordsps.com

USA Office Hours:
8:00 to 16:30 Monday to Thursday, 8:00 to 13:00 Friday
Telephone: +1 (270) 387 2000
Fax: +1 (270) 387 2000
E-mail: steve.house@fordsps.com